Handover test
Check your chatbot before you sign off.
Paid an agency or freelancer to build your chatbot? Before you pay the final invoice, have it independently tested against your real prices and policies.
01 / Why
You're paying for it. Know what it says.
Once a chatbot is live, it speaks for your business. If it invents a refund, quotes the wrong price or gives advice it shouldn't, your customers hold you to it, not your builder.
Most owners only find out what their chatbot says when a customer complains. A handover test shows you before it goes live, while fixing it is still part of the job you've paid for.
02 / How it works
Four steps, no technical work for you.
Before you sign off
Your builder says the chatbot is ready. Before you pay the final invoice or switch it on for customers, send it to us.
We test it against your business
You give us your real prices and policies. Our AI QA agent plays difficult customers and checks every answer against them.
You get a plain-English report
What it got wrong, why it matters, and what to fix first. Your builder gets the same list, with suggested fixes.
It passes, or it gets fixed
If it passes, you get a certificate and a badge for your website. If not, your builder fixes the issues and we re-test.
03 / Questions
Handover questions.
What is a chatbot handover test?
An independent check of a chatbot before the business that paid for it accepts it from the builder. Cendo Labs tests the bot against the business's real prices and policies and reports what it gets wrong, so the owner can sign off knowing what they're getting.
My chatbot builder says they've already tested it. Why test again?
Builders usually test that the bot works. We test what happens when customers push it: asking for refunds it can't give, prices it doesn't know, or information it shouldn't share. A good builder will welcome a second pair of eyes, and a passing result protects them too.
Will my builder mind?
A good builder shouldn't. The report is specific and fair, it comes with suggested fixes, and a pass gives them proof of quality they can show other clients. Builders can also partner with us directly.
What if the chatbot fails?
That's what the test is for. Your builder gets a clear list of what to fix, sorted by urgency. We can fix what's in the report for a flat S$200, including a re-test, where it can be fixed in the bot's instructions.
How much does a handover test cost?
A handover test is our Full Check, S$490. You can start with a free taster first.
Want it in your contract?
If you haven't hired a builder yet, ask for this line in the agreement:
“Before final payment, the chatbot will be independently tested by Cendo Labs, and any issues marked Fix ASAP will be fixed at no extra cost.”