About
We break chatbots on purpose.
Businesses are putting AI chatbots in front of their customers, and almost nobody checks what those bots will say first. Cendo Labs exists to be the first one to find out.
01 / What we do
A difficult customer, on demand.
Our AI QA agent pushes for discounts, invents excuses, claims to be the manager and asks for things it shouldn't have. A second AI grades every answer against the business's real facts, and we turn the results into a plain-English action plan.
Email hello@cendolabs.com, or request a free taster.
02 / How we work
- i
Test like a real customer
Our agent adapts its tactics to each reply, the way people do.
- ii
Grade against your facts
A good answer is one that matches your real prices and policies, not ours.
- iii
Explain, don't just score
Every problem comes with the bot's words, why it matters and a fix.
- iv
No guarantees we can't keep
AI chatbots vary. We tell you how your bot did on the date we tested it, and recommend re-testing after every change.
- v
Your customers stay out of it
We only ever talk to your bot.
Ganesh Aarya started Cendo Labs with a simple belief: if a chatbot is going to speak for a business, someone should find its mistakes before its customers do.
Businesses are switching on AI chatbots faster than they can check them. Most owners only find out what theirs says when a customer screenshots it. Rather than hand them another checklist, Ganesh built an AI QA agent that does the difficult-customer work for them, and a report that tells an owner, in plain English, what to fix first.
At Cendo Labs, every report is read and checked by a person before it reaches a client: the findings explained plainly, and every fix one the business can actually use.
“A chatbot is the one employee that talks to every customer. It deserves the same checks as everyone else.”Ganesh Aarya
04 / What we don't do
Clear limits, stated up front.
Knowing what a service won't do is as useful as knowing what it will.
- We don't talk to your real customers. Only to your bot.
- We don't test any chatbot without the owner's permission.
- We don't treat a passing score as proof your bot is perfect.
- We don't guarantee your chatbot will never make a mistake.
- We don't make medical, legal or financial decisions for you.
- We don't rebuild your chatbot platform, integrations or code.